At Queen Win Casino, we believe online gaming should always be enjoyable, entertaining, and – above all – under your full control. We never want gambling to become a problem for anyone. That’s why responsible gaming is at the heart of everything we do.
We are fully licensed by the Malta Gaming Authority (MGA) and strictly follow responsible gambling standards. Our goal is simple: provide you with the tools, information, and support you need to play safely, recognise warning signs early, and get help if needed. Whether you’re in the UK, Italy, or anywhere else, these features are available to every player 24/7.
Our Commitment to Responsible Gaming
We actively promote:
- Gambling only as entertainment, never as a way to make money
- Setting and respecting personal limits before you start playing
- Taking regular breaks and never chasing losses
- Understanding that the house always has an edge in the long run
- Seeking help immediately if gaming stops being fun
We do not encourage excessive play, high-risk behaviour, or playing under the influence of alcohol or substances.
Tools & Features to Stay in Control
Queen Win Casino gives you powerful, easy-to-use tools right inside your account. You can set or adjust them anytime in the “Responsible Gaming” section of your profile.
| Tool | What It Does | How to Set It | Reset / Change Rules |
|---|---|---|---|
| Deposit Limit | Caps the total amount you can deposit per day / week / month | Set once, can lower immediately; raising takes 24h cooling-off | Lower instantly; raise after 24 hours |
| Loss Limit | Limits your net losses (deposits minus winnings) over a chosen period | Daily / weekly / monthly | Same as deposit limit |
| Bet / Wager Limit | Maximum amount you can bet per spin / hand / session | Per session or per day | Adjustable anytime (within reason) |
| Session Time Limit | Automatically logs you out after a set time (e.g., 30 min, 1h, 2h) | Choose duration | Can be extended after logout |
| Reality Check | Pop-up reminders showing how long you’ve been playing and money spent/won | Every 30 / 60 / 90 minutes | Can be turned off or adjusted |
| Cooling-Off Period | Temporary break from the account (24 hours up to 6 weeks) | Activate instantly | Ends automatically at chosen time |
| Self-Exclusion | Complete block of your account for 6 months, 1 year, 5 years, or permanent | Request via account or support | Permanent = irreversible; others end automatically or can be extended |
How to activate any tool:
- Log in → Go to Account → Responsible Gaming
- Choose the limit / break you want
- Set the amount / duration
- Confirm (some changes require email verification)
Lowering or deactivating limits is instant in most cases. Increasing limits or ending a self-exclusion usually has a mandatory cooling-off period to protect you from impulsive decisions.
Warning Signs of Problem Gambling
It’s helpful to know the common signs so you (or someone close) can act early:
- Spending more time or money than planned
- Thinking about gambling constantly
- Borrowing money or hiding losses
- Feeling irritable or restless when not playing
- Neglecting work, family, or hobbies
- Chasing losses to “win it back”
If any of these sound familiar, please use our tools immediately or reach out for support.
External Help & Resources
We strongly encourage using independent organisations for free, confidential advice:
United Kingdom
- BeGambleAware.org – 24/7 support, self-assessment test, live chat Helpline: 0808 8020 133 (free, 24/7)
- GamCare.org.uk – counselling, forums, advice
- Gamblers Anonymous UK – peer support meetings
Italy
- Giocatori Anonimi (giocatorianonimi.org) – meetings and support
- 800 558822 – Telefono Verde contro il Gioco d’Azzardo (free helpline)
- Agenzia delle Dogane e dei Monopoli – official responsible gaming page
- Gioco Responsabile (giocoresponsabile.it) – tools and information
International / General
- Gamblers Anonymous (gamblersanonymous.org)
- Gambling Therapy (gamblingtherapy.org) – live chat in multiple languages
Underage Gambling Prevention
We take underage gambling extremely seriously.
- You must be at least 18 (Italy) or 18+ (UK depending on jurisdiction) to register
- We require age verification during signup and before withdrawals
- If we suspect underage activity, the account is frozen and reported
Parents/guardians: use device-level parental controls and consider software like Gamban, BetBlocker, or GamBlock to restrict gambling sites.
How to Get Help from Us
- Open live chat 24/7 and type “responsible gaming” or “self-exclusion”
- Email support@queenwin-casino.com with your request
- Use the in-account Responsible Gaming section for instant limits
Our team is trained to handle these requests sensitively and confidentially – no judgement, just support.
Final Words from Queen Win Casino
Gaming should add excitement to your life, not stress. If it ever stops feeling like fun, pause, use our tools, or talk to someone. You are in complete control – and we’re here to help you stay that way.
Play responsibly, set your limits, take breaks, and enjoy the games for what they are: entertainment.
If you need anything, we’re just one click away. Take care 👑