These Terms & Conditions (“T&Cs”) govern your access to and use of Queen Win Casino (the “Site”, “we”, “us”, or “our”). By registering an account, making a deposit, claiming a bonus, or playing any game on the Site, you agree to be bound by these T&Cs in full. If you do not agree, do not use our services.
Queen Win Casino is operated by a company licensed and regulated by the Malta Gaming Authority (MGA licence number [insert actual number if available; otherwise refer to footer]). We operate in compliance with MGA rules and applicable laws in the jurisdictions where we accept players, including the United Kingdom and Italy.
1. General Information & Eligibility
1.1. You must be at least 18 years old (or the legal gambling age in your jurisdiction, whichever is higher) to register and play. 1.2. Queen Win Casino is intended for residents of permitted jurisdictions only. It is your responsibility to ensure online gambling is legal in your location. We do not accept players from restricted countries (full list available in the footer or upon request). 1.3. Only one account per person, household, IP address, email, payment method, or device is permitted. Duplicate accounts will be closed and winnings forfeited. 1.4. You must provide accurate, up-to-date information during registration and keep it current. Failure to do so may result in account suspension or closure.
2. Account Registration & Verification
2.1. Registration is free and creates a binding contract between you and us. 2.2. We may require Know Your Customer (KYC) verification at any time, including:
- Proof of identity (passport, national ID, driving licence)
- Proof of address (utility bill, bank statement ≤3 months old)
- Proof of payment method ownership 2.3. Until full verification is completed, we may limit deposits, restrict withdrawals, or suspend the account. 2.4. You are responsible for keeping your login details confidential. Any activity under your account is deemed to be by you.
3. Deposits, Withdrawals & Funds
3.1. Minimum deposit: £20 / €20 (or currency equivalent). 3.2. We accept payments via Visa/Mastercard, PayPal, Skrill, Neteller, bank transfer, and cryptocurrencies (subject to availability). 3.3. Deposits are instant; we do not charge fees, but your payment provider might. 3.4. Withdrawals:
- Minimum withdrawal: usually £20 / €20 (check per method)
- Processed to the same method used for deposit where possible
- First withdrawal requires full KYC
- Processing time: e-wallets 24–48 hours; cards 1–3 days; bank transfer 3–5 days
- Maximum withdrawal limits may apply per transaction/day/week (detailed in cashier) 3.5. We may request source of funds/wealth documentation for larger withdrawals or suspicious activity. 3.6. Inactive accounts (no login for 12 months) may incur an administrative fee or be closed, with remaining balance forfeited after notice.
4. Bonuses & Promotions
4.1. All bonuses are subject to specific terms displayed at claim time (wagering requirements, game contributions, max bet, expiry, etc.). 4.2. Welcome offer example (subject to change):
- 1st deposit: 250 free spins on selected slots (min. £20 / €20)
- 2nd deposit: 100% match up to £1,000 / €1,000 4.3. Standard rules (unless stated otherwise):
- Wagering: 35–45× bonus amount (or bonus + deposit)
- Max bet during wagering: £5 / €5 per spin/hand
- Game contributions: slots 100%, table games/live casino lower or excluded
- Free spins winnings capped at £100 / €100 unless specified
- Bonuses are non-cashable; only winnings can be withdrawn after wagering 4.4. Abuse of bonuses (e.g., bonus hunting, low-risk betting patterns) may result in bonus forfeiture and winnings confiscation. 4.5. We reserve the right to amend, cancel, or withdraw promotions at any time.
5. Gaming Rules & Fair Play
5.1. All games use certified RNG audited by independent testing agencies. 5.2. You play at your own risk. Past performance does not guarantee future results. 5.3. We may void bets or withhold winnings if:
- Technical error or malfunction occurred
- You breached these T&Cs
- Fraud, collusion, or exploitation is suspected 5.4. You may not use any software, bots, or devices to gain unfair advantage.
6. Responsible Gaming
6.1. We provide tools including deposit/loss limits, session timers, reality checks, cooling-off periods, and self-exclusion (see Responsible Gaming page). 6.2. Self-exclusion is binding and cannot be lifted early. 6.3. We may suspend or close your account if we believe continued play is harmful.
7. Limitation of Liability
7.1. Our total liability to you shall not exceed the amount of your last deposit or £1,000 / €1,000 (whichever is lower). 7.2. We are not liable for:
- Losses due to misuse of account
- Technical failures beyond our control
- Interruptions in service
- Any indirect, consequential, or punitive damages 7.3. You indemnify us against claims arising from your breach of these T&Cs.
8. Intellectual Property & Content
8.1. All content, software, trademarks, and games on the Site are our property or licensed to us. You may not copy, reproduce, modify, or distribute without permission.
9. Termination & Account Closure
9.1. We may suspend or terminate your account at any time for breach of T&Cs, suspected fraud, regulatory requirements, or at our discretion. 9.2. Upon closure, remaining balance (after deductions) will be paid out where legally possible. 9.3. You may close your account at any time via settings or by contacting support.
10. Governing Law & Disputes
10.1. These T&Cs are governed by the laws of Malta. 10.2. Any disputes shall be subject to the exclusive jurisdiction of the courts of Malta, without prejudice to your rights under consumer protection laws in your country of residence. 10.3. Complaints: first contact support, then escalate to MGA if unresolved.
11. Changes to T&Cs
We may update these T&Cs at any time. Significant changes will be notified via email or in-account message. Continued use after notification constitutes acceptance.
12. Contact Us
Questions about these T&Cs? Reach us via:
- 24/7 live chat
- Email: support@queenwin-casino.com
By continuing to use Queen Win Casino, you confirm that you have read, understood, and agree to these Terms & Conditions in their entirety.
Play responsibly and enjoy your time with us! 👑