At Queen Win Casino, we take your privacy seriously. We are committed to protecting your personal data and handling it responsibly, transparently, and in line with applicable laws — including the UK GDPR, EU GDPR (which applies to players in Italy), and other relevant data protection regulations.
This Privacy Policy explains:
- What personal information we collect
- Why and how we use it
- Who we share it with (and when we don’t)
- How long we keep it
- Your rights as a player
- How we keep your data secure
By registering and using Queen Win Casino, you agree to the practices described here. If you do not agree, please do not use our services.
1. Who We Are (Data Controller)
Queen Win Casino is operated by a company licensed by the Malta Gaming Authority (MGA). For data protection purposes, we act as the data controller.
If you have questions about this policy or your data, contact our Data Protection Officer:
- Email: privacy@queenwin-casino.com
- Postal address: available upon request via support
2. What Personal Data We Collect
We collect only the information necessary to provide our services, verify your identity, prevent fraud, comply with legal obligations, and improve your experience. This includes:
Data you provide directly
- Name, date of birth, email, phone number
- Residential address
- Username, password
- Payment details (we do not store full card numbers – only last 4 digits and expiry)
- Copies of ID, proof of address, or payment method (for verification/KYC)
Data collected automatically
- IP address and approximate location
- Device type, browser, operating system
- Login times, session duration
- Games played, bets placed, winnings/losses
- Marketing preferences and communication history
Data from third parties
- Fraud prevention and identity verification services
- Payment providers (confirmation of successful transactions)
- Marketing partners (only with your consent)
We never ask for unnecessary sensitive data (e.g., racial/ethnic origin, political opinions, health information) unless required by law.
3. Why We Process Your Personal Data (Legal Bases)
We process your data for the following reasons, each with a clear legal basis under GDPR:
| Purpose | Legal Basis | Examples |
|---|---|---|
| Account creation & management | Contract (performance of our agreement) | Registering, logging in, managing your balance |
| Age & identity verification | Legal obligation | Preventing underage gambling, AML/KYC compliance |
| Processing deposits & withdrawals | Contract | Handling payments securely |
| Providing customer support | Contract / Legitimate interest | Answering queries, resolving issues |
| Fraud prevention & security | Legitimate interest / Legal obligation | Detecting suspicious activity, protecting our platform & your funds |
| Sending service emails (e.g., bonus activation, withdrawal confirmation) | Contract | Keeping you informed about your account |
| Marketing communications (promotions, newsletters) | Consent (you can withdraw anytime) | Sending bonus offers, free spins alerts |
| Improving our services & analytics | Legitimate interest | Analysing game popularity, site performance |
| Complying with gambling regulations | Legal obligation | Reporting to authorities, responsible gaming monitoring |
4. Who We Share Your Data With
We do not sell your personal data. We share it only when necessary:
- Payment providers & banks (to process transactions)
- Identity & fraud prevention services (e.g., Sumsub, GB Group)
- Malta Gaming Authority or other regulators (when required by law)
- Professional advisors (lawyers, auditors) under strict confidentiality
- IT & hosting providers (servers located in EU/EEA)
- Marketing partners (only if you explicitly consent)
All third parties are bound by strict data processing agreements and GDPR-equivalent standards.
5. International Data Transfers
Some of our service providers may be located outside the EEA/UK (e.g., cloud hosting in the US). When this happens, we use:
- EU/UK adequacy decisions
- Standard Contractual Clauses (SCCs)
- Binding Corporate Rules (where applicable)
to ensure your data remains protected to the same standard.
6. How Long We Keep Your Data
We retain your data only as long as necessary:
- Active accounts: for the duration of your registration + up to 5 years after closure (legal/gambling compliance)
- KYC/verification documents: 5 years after account closure
- Marketing data: until you withdraw consent
- Anonymised analytics data: indefinitely (no personal identifiers)
After these periods, data is securely deleted or irreversibly anonymised.
7. Your Rights Under GDPR
You have the following rights (free of charge in most cases):
- Right to access your data
- Right to rectification (correct inaccurate information)
- Right to erasure (“right to be forgotten”) – subject to legal retention obligations
- Right to restrict processing
- Right to data portability
- Right to object (e.g., to marketing or legitimate interest processing)
- Right to withdraw consent (where processing is based on consent)
- Right not to be subject to automated decision-making with legal effects
To exercise any right, email privacy@queenwin-casino.com. We usually respond within 30 days (extendable in complex cases).
You also have the right to lodge a complaint with:
- UK: Information Commissioner’s Office (ico.org.uk)
- Italy: Garante per la protezione dei dati personali (garanteprivacy.it)
8. Cookies & Similar Technologies
We use cookies and tracking technologies to improve your experience, analyse usage, and show relevant content. You can manage preferences via our cookie banner or browser settings. For full details, see our separate Cookie Policy (linked in the footer).
9. Security Measures
We implement industry-standard security:
- 256-bit SSL/TLS encryption for all data in transit
- Firewalls, intrusion detection, regular security audits
- Access controls (only authorised staff see personal data)
- Secure data centres with physical & logical protection
While no system is 100% secure, we take every reasonable step to protect your information.
10. Changes to This Privacy Policy
We may update this policy from time to time (e.g., due to new laws or service changes). Significant updates will be notified via email or in-account message. Continued use after changes means you accept the updated policy.
11. Contact Us
Questions, requests, or concerns? Reach out:
- Email: privacy@queenwin-casino.com
- Live chat: 24/7 (mention “Privacy” for priority)
Thank you for trusting Queen Win Casino with your data. We’re committed to keeping it safe so you can focus on enjoying the games.
Play responsibly and good luck! 👑